Shipping and Return
📌 Website: joywaheeler.com
📩 Contact Email: [email protected]
At Joy Waheeler, we are committed to providing high-quality teacups and an excellent shopping experience. Please review our Shipping and Return Policy before placing an order. By purchasing from our website, you agree to the terms outlined below.
1. Shipping Policy
1.1 Order Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing times may be extended during peak seasons or special promotions.
1.2 Shipping Methods & Estimated Delivery Time
We offer various shipping options depending on your location:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 7-14 business days | Worldwide |
| Express Shipping | 3-7 business days | Selected regions |
- Delivery times are estimated and may vary due to external factors such as customs delays, courier issues, or unforeseen circumstances.
- You will receive a tracking number via email once your order has been shipped.
1.3 Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- We occasionally offer free shipping promotions, which will be displayed on our website when applicable.
1.4 International Shipping & Customs
- We ship internationally, but customers outside the U.S. may be subject to customs duties, taxes, or import fees imposed by their country.
- Joy Waheeler is not responsible for any additional customs fees. Please check your local regulations before ordering.
1.5 Address Accuracy & Non-Delivery
- Customers must provide an accurate and complete shipping address.
- Joy Waheeler is not responsible for lost shipments due to incorrect address details.
- If a package is returned due to an incorrect address, the customer may need to pay additional shipping fees for reshipment.
2. Return & Exchange Policy
We want you to be completely satisfied with your teacup purchase! If you’re not happy with your order, you may request a return or exchange under the following conditions:
2.1 Return Eligibility
- Returns must be requested within 30 days of delivery.
- The item must be unused, in its original condition, and with all packaging intact.
- Final sale items, personalized products, and gift cards are non-refundable.
2.2 How to Initiate a Return
To request a return, follow these steps:
- Contact Us at [email protected] with your order number and reason for return.
- Our customer service team will provide return instructions and a return authorization.
- Ship the item back to our designated return address.
2.3 Return Shipping Costs
- If the return is due to a defective or incorrect item, we will cover the return shipping cost.
- For all other returns (e.g., change of mind, wrong product selection), the customer is responsible for return shipping fees.
- We recommend using a trackable shipping service as we are not responsible for lost return shipments.
2.4 Refunds & Processing Time
- Once we receive your returned item, we will inspect it within 3-5 business days.
- If approved, a refund will be issued to your original payment method within 5-10 business days.
- Original shipping fees are non-refundable, except in cases of defective or incorrect items.
2.5 Exchanges
- If you wish to exchange an item for a different design or color, please place a new order and return the original item following the return process.
- Exchanges are subject to stock availability.
3. Cancellations & Order Changes
- Orders can be canceled or modified only if they have not yet been processed.
- If your order has already been shipped, it cannot be canceled, but you may proceed with a return after receiving the item.
- To request a cancellation or change, email us at [email protected] as soon as possible.
4. Damaged or Defective Items
We take great care in packaging our teacups, but if your order arrives damaged or defective:
- Contact us within 7 days of delivery with photos of the damaged item and packaging.
- We will arrange a replacement or refund at no additional cost.
5. Contact Us
For any questions regarding shipping or returns, feel free to contact us:
📩 Email: [email protected]
🌍 Website: joywaheeler.com
Thank you for choosing Joy Waheeler! We appreciate your support and look forward to delivering beautiful teacups to your doorstep. 🍵✨