Frequently Asked Questions (FAQ)
📌 Website: joywaheeler.com
📩 Contact Email: [email protected]
At Joy Waheeler, we want to ensure that your shopping experience is seamless and enjoyable. Below are some of the most commonly asked questions about our teacups, ordering process, shipping, returns, and care instructions.
1. Product Information
Q: What materials are used in your teacups?
A: Our teacups are crafted from high-quality ceramic, porcelain, glass, and bone china. Each material offers a unique drinking experience, whether it’s the elegant translucency of fine bone china or the heat-retaining properties of ceramic.
Q: Are your teacups dishwasher and microwave safe?
A: Most of our ceramic and porcelain teacups are dishwasher and microwave safe, but those with gold or silver detailing should be hand-washed only and should not be microwaved. Please check the individual product descriptions for specific care instructions.
Q: Do your teacups come with matching saucers?
A: Some of our teacup sets include matching saucers, while others are sold separately. Please refer to the product details to see what is included.
Q: Are your teacups lead-free?
A: Yes! All of our teacups are lead-free, non-toxic, and food-safe. We prioritize health and safety in our manufacturing process.
Q: Do you offer custom or personalized teacups?
A: At this time, we do not offer custom engraving or personalization services. However, we are always looking to expand our offerings, so stay tuned for updates!
2. Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection at joywaheeler.com, select your favorite teacups, add them to your cart, and proceed to checkout. Follow the prompts to enter your payment and shipping information.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so modifications or cancellations are only possible within 24 hours of placing your order. Please contact us immediately at [email protected] if you need assistance.
3. Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the United States, Canada, Europe, and select international locations. If your country is not listed at checkout, feel free to contact us.
Q: How long will it take to receive my order?
A: Shipping times vary based on your location:
- USA & Canada: 5-10 business days
- Europe: 7-12 business days
- International: 10-20 business days
Processing time is 1-3 business days before shipment.
Q: How much does shipping cost?
A: Shipping costs depend on your location and the weight of your order. The total shipping fee will be calculated at checkout. We also offer free shipping on orders over $50 in select regions.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email, which you can use to track your package in real-time.
Q: What if my package is delayed or lost?
A: If your order is delayed beyond the estimated delivery time, please contact us at [email protected], and we will assist you in locating your package.
4. Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order for a refund or exchange.
Q: How do I initiate a return?
A: To start a return, please email us at [email protected] with your order number and reason for return. We will provide instructions on how to send back your item.
Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect due to our error.
Q: What if my teacup arrives damaged?
A: If you receive a damaged or defective item, please email us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund.
5. Care Instructions
Q: How do I properly care for my teacup?
A: For best results:
- Hand-wash delicate and gold-rimmed teacups.
- Use mild soap and warm water.
- Avoid abrasive scrubbers that can damage the glaze.
- Store carefully to prevent chips and cracks.
Q: Can I use metal spoons with my teacup?
A: While you can use metal spoons, be gentle to avoid scratching the surface, especially with fine porcelain teacups.
6. Miscellaneous
Q: Do you offer gift wrapping?
A: Yes! We offer beautiful gift wrapping options at checkout, making it easy to send a special gift to a loved one.
Q: Do you sell wholesale?
A: Yes, we do offer wholesale pricing for bulk orders. If you are interested in wholesale purchases, please email us at [email protected].
Q: How can I contact you?
A: You can reach our customer support team via email at [email protected]. We strive to respond within 24-48 hours.
We hope this FAQ section helps answer your questions! If you need further assistance, feel free to reach out to us at [email protected].
Happy sipping! ☕✨