Terms of Service

    📌 Website: joywaheeler.com
    📩 Contact Email: [email protected]

    Welcome to Joy Waheeler! These Terms of Service (“Terms”) govern your use of our website joywaheeler.com and the purchase of our teacups and related products. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before placing an order.

    1. General Terms

    • By using this website, you confirm that you are at least 18 years old or have obtained parental/guardian consent to make purchases.
    • We reserve the right to modify, update, or discontinue any part of our website or services without prior notice.
    • You agree to use this website lawfully and refrain from engaging in fraudulent activities or violating any applicable laws.

    2. Account & Personal Information

    • You may be required to create an account to place orders or access certain features.
    • You are responsible for maintaining the confidentiality of your account details and password.
    • If you suspect unauthorized access to your account, notify us immediately at [email protected].

    3. Product Information & Availability

    • We strive to provide accurate product descriptions, including materials, sizes, and colors. However, slight variations may occur due to different screen settings and manufacturing processes.
    • Product availability is not guaranteed. If an item is out of stock after purchase, we will notify you and issue a refund or suggest an alternative.
    • We reserve the right to limit the quantity of products available for sale.

    4. Pricing & Payment

    • All prices listed on joywaheeler.com are in U.S. dollars (USD) unless stated otherwise.
    • Prices are subject to change without prior notice.
    • We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.
    • Your order will only be processed after successful payment authorization.

    5. Order Processing & Shipping

    • Orders are typically processed within 1-3 business days.
    • Shipping times vary based on your location and selected shipping method. Estimated delivery times are:
      • USA & Canada: 5-10 business days
      • Europe: 7-12 business days
      • International: 10-20 business days
    • Once your order is shipped, you will receive a tracking number via email.
    • We are not responsible for delays caused by customs, postal issues, or unforeseen circumstances.

    For more details, please refer to our Shipping & Return Policy.

    6. Returns, Exchanges & Refunds

    • We accept returns within 30 days of purchase, provided the item is unused, undamaged, and in its original packaging.
    • Customers are responsible for return shipping costs, unless the return is due to a defect or incorrect item received.
    • Refunds are processed within 7-10 business days after we receive the returned item.
    • Exchanges are subject to product availability.

    For more information, please review our Return & Exchange Policy.

    7. Intellectual Property

    • All content on joywaheeler.com, including images, text, logos, and designs, is the intellectual property of Joy Waheeler.
    • You may not copy, modify, distribute, or use any content from our website without prior written permission.

    8. Limitation of Liability

    • We make every effort to ensure our products are of high quality and meet safety standards. However, we are not liable for any damages, allergic reactions, or misuse of our products.
    • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
    • Our liability is limited to the total amount paid for the order in question.

    9. Third-Party Links

    • Our website may contain links to third-party websites for informational or payment processing purposes.
    • We are not responsible for the content, security, or policies of these third-party sites.

    10. Termination of Use

    • We reserve the right to terminate or restrict access to our website if we detect any fraudulent activity, violation of our Terms, or abuse of our services.
    • If we suspect fraudulent orders, we may cancel the order and issue a refund at our discretion.

    11. Governing Law

    • These Terms are governed by and interpreted in accordance with the laws of the United States.
    • Any disputes arising from these Terms shall be handled through negotiation first, and if unresolved, through the appropriate legal channels.

    12. Contact Us

    If you have any questions regarding these Terms of Service, please contact us:
    📩 Email: [email protected]
    🌐 Website: joywaheeler.com

    By using joywaheeler.com, you acknowledge that you have read, understood, and agreed to these Terms.